Conditions of Sale
Tickets and items purchased where a discount or benefit has been claimed without entitlement and tickets purchased through misuse of promotional codes, schemes and promotions are in breach of our terms and conditions of sale. They will be declared void and are not valid for entry.
Tickets must not be sold or offered for sale from within The Coro premises except from the Box Office by our ticketing team. Only tickets purchased from our box office or our approved agents are valid for admission.
Tickets sold via unauthorised third parties, including online auction sites and ‘fan to fan’ resale sites are not valid for entry. If you are ever unsure about buying a ticket from a third party, please get in touch with us to check whether it is legitimate or not. We are unable to help you reclaim your money if you purchase from anywhere other than The Coro website.
Reselling a ticket for profit or commercial gain makes it void and the ticketholder will be refused entry.
Any attempts to manipulate or damage our systems may be unlawful and could result in legal action being taken.
Failure to adhere to our Conditions of Sale may result in tickets not being valid for entry.
Types of Concession
For selected events we have limited numbers of discounted tickets available for the following concessionary groups:
- under 18s
- students
- people with disabilities
- unwaged (people receiving means-tested government benefits, including Universal Credit, Pension Credit, Jobseeker’s Allowance or Working Tax Credit).
There are no concessions for Over 65s other than those that fall into one of the above categories.
Proof in the form of appropriate ID may be required on arrival.
Refunds
You have the option to purchase ticket protection from Secure My Booking as an add-on for selected events. This allows you to apply for a refund directly from Secure My Booking in specific circumstances, such as travel disruption or illness, when supported by appropriate proof and documentation. Please familiarise yourself with their terms and conditions before purchasing.
Unless otherwise stated, The Coro itself will not offer refunds on tickets unless a performance is cancelled or abandoned when less than half the performance has taken place, or the programme changes significantly from that advertised when the ticket was purchased. In these events The Coro will contact all bookers.
Conditions of Entry
Our staff are here to enhance your experience and to ensure your safety at all times. Please follow any guidance they give in relation to your and others comfort and safety.
Readmission cannot be guaranteed. On occasion we may have to show you to alternative seats.
The taking of photographs, capturing of images or the use of any recording devices including mobile phones during any performance is strictly prohibited.
The Coro or any permitted third parties may carry out general filming and sound recording in or about the venue. By purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.
The Management of The Coro reserves the right to:
- refuse admission to the premises
- request any ticket holder to leave the venue, and take appropriate action to enforce this right
- change the advertised arrangements of any performance in the event of illness or any cause beyond our control
Children
Tickets are required for each child attending a performance. Details of any age guidance warning or certifications will be included on relevant event webpages. Parents are reminded that some performances are not suitable for young children. All under 18s must be accompanied by a responsible adult over the age of 18.
Latecomers
If you arrive late for the start of a performance or after an interval we appreciate that you will want to take your seat as soon as possible. We will do everything possible to assist. To limit disturbance to fellow audience members and artists we may have to ask you to wait until a suitable break in the performance. Occasionally this may not be possible once the performance has started.